Analytics

Analytics empowers businesses with in-depth insights into their communication and operational processes.

Share tools quickly and confidently in minutes

Call Summary

Save time with concise summaries—no need to listen to full recordings. Get the key insights you need quickly and efficiently."

Connect every part of your entire business

Historical Dashboard

Look back to move forward with Ring Edge Historical Dashboard. This feature provides a retrospective view of your business's performance, allowing you to analyze trends over time and understand past patterns to help you predict future outcomes and plan accordingly.

See all integrations

Maintain compliance and control your apps

Tracking User Activity

Monitor agent performance in real-time with insights into key metrics such as call duration, response times, and overall agent productivity. With the ability to analyze metrics, supervisors can enhance their operations by identifying trends, optimizing workflows, and making sure that the highest level of customer service standards are met.

Customized Reporting

Customized Reporting: Tailor reports to fit your unique business requirements. Focus on the metrics that matter most to you and gain clear, actionable insights.

Key Features That Drive Success

Cloud Calling Services

Cloud Calling Service with Ring Edge leverages advanced cloud-hosted systems to enable seamless voice communication over the internet.

3rd Party CRM Integration

Integration with 3rd Party CRM connects communication systems with external CRM platforms to enhance efficiency and customer interactions.

Unlimited Call Recording

Ring Edge enables businesses to securely record, store, and access all calls without limits, ensuring compliance and efficiency.

Customizable Reports

Customizable Reports enable businesses to generate tailored insights by choosing specific metrics, enhancing data analysis and decision-making efficiency.

Advanced Call Analytics

Insights into call center performance, agent productivity, and customer satisfaction, improving efficiency and decision-making.

Call restriction

Ring Edge Call Restriction enhances security by blocking unauthorized calls, efficient and business communication operations.

Frequenlty asked questions:

Can you help reduce call center communication costs?

Yes, our VoIP and cloud-based solutions are designed to be cost-effective and reduce operational expenses.
Do you offer maintenance and support for our existing systems?

Absolutely. We provide ongoing maintenance, troubleshooting, and 24/7 support for all your networking needs.
What is your response time for technical issues?

We prioritize quick responses, offering solutions within predefined SLAs to ensure minimal disruption to your operations.
Do you offer remote solutions for hybrid call centers?

Yes, we specialize in setting up secure and efficient remote work environments with VPNs and cloud telephony.

GDPR Compliance