Support Center

Ring Edge Support Center offers seamless, multi-channel, cloud-based customer assistance.

Share tools quickly and confidently in minutes

Call Statistics

Track, monitor, and analyze all call activities with detailed logs.

Connect every part of your entire business

Ticket Management

Ticket Management is a system that helps businesses track, manage, and resolve customer issues efficiently by organizing support requests into "tickets." Each ticket represents a customer inquiry or issue, which can be assigned, prioritized, and monitored until resolution.

See all integrations

Maintain compliance and control your apps

Analytics & Reporting

Monitor and improve support performance with detailed reports.

CRM Integration

Provide personalized, data-driven support with CRM synchronization.

Innovative Solutions for Modern Business

Integrated Tools

Ring Edge is a robust cloud solution that enhances Integrated Collaboration Tools, ensuring secure, efficient, and scalable communication for businesses.

Customizable IVR

Customizable IVR with Ring Edge empowers businesses to create personalized, automated call flows, enhancing customer interactions and operational.

Real-Time Monitoring

Supervise live calls, monitor interactions, and intervene when necessary using real-time dashboards to enhance management, support.

Cost Efficiency

Eliminate the need for costly on-premises equipment with a scalable, cloud-based solution that enhances efficiency and reduces expenses.

Multi-Device Support

Ring Edge Seamless Calling enables smooth communication across desktops, laptops, smartphones, or VoIP phones for flexible, unified connectivity.

Conference call

A Conference Call enables multiple participants to communicate in real-time and productivity across various locations and devices.

Frequenlty asked questions:

Can you help reduce call center communication costs?

Yes, our VoIP and cloud-based solutions are designed to be cost-effective and reduce operational expenses.
Do you offer maintenance and support for our existing systems?

Absolutely. We provide ongoing maintenance, troubleshooting, and 24/7 support for all your networking needs.
What is your response time for technical issues?

We prioritize quick responses, offering solutions within predefined SLAs to ensure minimal disruption to your operations.
Do you offer remote solutions for hybrid call centers?

Yes, we specialize in setting up secure and efficient remote work environments with VPNs and cloud telephony.

GDPR Compliance