Business Benefits

Drive business growth with improved efficiency, reduced operational costs, and enhanced customer satisfaction. Ring Edge empowers your organization with seamless communication, optimized workflows, and smarter call management.

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Bring your own carrier (BYOC)

Bring Your Own Carrier (BYOC) with Ring Edge, offering flexibility to integrate your preferred telecom provider while maintaining seamless communication and cost control.

Connect every part of your entire business

Hardware free setup

Experience a hardware-free setup with Ring Edge, enabling seamless communication and easy scalability without the need for physical equipment.

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Maintain compliance and control your apps

Abandoned Call Back (ACB)

Automatically reconnect with customers who abandon the queue using our Abandoned Call Back feature. This ensures that customers receive timely follow-ups after a predefined period, improving service quality and enhancing overall customer satisfaction.

Custom Agent Status

Admins can create custom agent statuses instantly, orchestrate workflow like never before! An agent's status determines if agents can make/receive calls.

Key Features That Drive Success

Cloud Calling Services

Cloud Calling Service with Ring Edge leverages advanced cloud-hosted systems to enable seamless voice communication over the internet.

3rd Party CRM Integration

Integration with 3rd Party CRM connects communication systems with external CRM platforms to enhance efficiency and customer interactions.

Unlimited Call Recording

Ring Edge enables businesses to securely record, store, and access all calls without limits, ensuring compliance and efficiency.

Customizable Reports

Customizable Reports enable businesses to generate tailored insights by choosing specific metrics, enhancing data analysis and decision-making efficiency.

Advanced Call Analytics

Insights into call center performance, agent productivity, and customer satisfaction, improving efficiency and decision-making.

Call restriction

Ring Edge Call Restriction enhances security by blocking unauthorized calls, efficient and business communication operations.

Frequenlty asked questions:

Can you help reduce call center communication costs?

Yes, our VoIP and cloud-based solutions are designed to be cost-effective and reduce operational expenses.
Do you offer maintenance and support for our existing systems?

Absolutely. We provide ongoing maintenance, troubleshooting, and 24/7 support for all your networking needs.
What is your response time for technical issues?

We prioritize quick responses, offering solutions within predefined SLAs to ensure minimal disruption to your operations.
Do you offer remote solutions for hybrid call centers?

Yes, we specialize in setting up secure and efficient remote work environments with VPNs and cloud telephony.

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